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FAQ

Frequently Asked Questions

Common questions

  • When will my credit card be charged?
  • How will the charge show up on my credit card?
  • How do I get a copy of my invoice?
  • How do I get my tracking number?
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Shipping Information

  • Has my order shipped?
  • How do I get my tracking number?
  • Do you ship to my country?
  • I live outside the US. Do I have to pay customs fees?
  • When will my backorder ship?
  • Can I change my shipping address?
  • Can I change my shipping method?
  • What is your Shipping Policy?
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Returns and Cancellations

  • What is your refund policy?
  • How do I request a refund?
  • How much warranty do you provide on your products?
  • How do I cancel my order?
  • When will my credit appear on my credit card?
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Order Information

  • What is my order status?
  • What payment methods can I use?
  • Should I use spaces or dashes when I enter my credit card number?
  • Does my billing address have to match the address on file with my credit card?
  • Why is my credit card being rejected?
  • Can I order without a credit card?
  • Do I have to pay sales tax?
  • What do I do if I forgot my password?
  • How will you know where and how to send my physical product?
  • How do I start a new order?
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Privacy and Security

  • What is your privacy policy?
  • What is the Digital River Secure & Virus Free Protection?
  • Why do I need to set my browser to accept cookies?
  • Are cookies a security risk?
  • How do I set up my browser to accept cookies?
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Support

  • How do I get support for my product?
  • Contact Support
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Privacy Policy
Terms of Sale
Your California Privacy Rights
Jabra Legal Disclaimer